How do I return my items?

Please make sure to use a proper box, protective bag or padding paper to wrap the stuff that is supposed to be returned to us. Don´t forget to enclose the return form and assure that the shipment is postpaid addressed to:

IC Music and Apparel GmbH
c/o Avantasia Shop
Gewerbepark Brünner Str./Bereich A
Brünner Str. 8
04209 Leipzig | Germany
 


In order to return your order, you can use the original packaging of your shipment or your own resources for example a cardboard box. After receipt and processing of your return, the refund will be processed and you're then able to order any desired exchange sizes directly in our shop by placing a new order.



Please pay attention to the following:


Please note the deadline for all returns is 30 days after the arrival of your delivery, you can return any item for whatever reason.
The item has to be unwashed.
Tickets will not be refunded or exchanged.
Unsealed CDs, DVDs or Vinyl can not be exchanged


For further questions please call us at:   +49 341 22 17 10 95   (Mon-Fri 09:00 Uhr - 18:00 Uhr CET) or send an e-mail to avt.en@liveyourmusic.com.

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